COMPUTER HELP DESK

Program List

certificate

The Computer Help Desk Certificate is designed for students preparing for the positions of Help Desk Technician, Technical Support Specialist and Customer Service Representative, who provide technical assistance, support, and advice to customers and users. This certificate concentrates on development of skills in the diagnosis and solution of technical and computer-related problems. The experience and training in the Computer Servicing Technician Certificate will begin to prepare students for the core and elective computer industry network certification examinations such as the national Computer Technology Industry Association (Comp TIA) A+ and Network+ certifications examinations.

Advisor: Michael Gow, mgow@nwcc.commnet.edu , 860-738-6385

Program Requirements

CSA* 105
CSA* 205

Intro to Software Applications OR
Advanced Applications

3
CST* 125 Help Desk Concepts 3
CST* 141 Computer Hardware 4
CST* 180 Networking I 4
CST* 201 Intro to Management Information Systems (MIS). 3
CST* 210 Operating Systems 3
  Total 20

Program Outcomes

Upon successful completion of all program requirements, graduates should be able to:
  1. Apply computing skills to solve problems within the context of business systems
  2. Employ basic techniques used in supporting information technology projects
  3. Communicate effectively within an organization
  4. Work productively in team and individual settings